Transfer Troubleshooting

Having issues with domain transfers? We can help.

Common Issues

Transfer Denied

Possible causes:

• Domain locked
• Invalid auth code
• Domain too new (< 60 days)
• Pending registrant change

Solutions:

• Verify domain is unlocked
• Get fresh auth code
• Wait until 60-day period ends
• Complete registrant changes first

Auth Code Not Working

Try these:

• Request new auth code
• Copy/paste carefully (no spaces)
• Check if code expired
• Verify domain spelling

Transfer Taking Too Long

Normal timeline:

• 5-7 days typical
• Up to 10 days possible
• Can expedite with approval

Speed it up:

• Approve transfer email immediately
• Contact current registrar
• Verify all info is correct

Transfer Failed

Common reasons:

• Incorrect contact information
• Payment failed at new registrar
• Domain entered redemption
• Invalid auth code

Get Help

Transfer problems?

• Contact support: [email protected]
• Provide domain name
• Share error messages
• We'll investigate and resolve

Transferring To Us?

We can help from our end:

• Verify eligibility
• Check transfer status
• Coordinate with losing registrar
• Push transfer through ASAP

Best Practices

For smooth transfers:

• Update contact info first
• Unlock domain early
• Keep email accessible
• Save auth code securely
• Approve transfer promptly